FREQUENTLY ASKED QUESTIONS

What if I’ve forgotten my password?

Click Sign In at the top right hand side of the page * Click on forgotten your password * Enter your email address * An automatic email will send the password directly to you.

How do I create an online account?

Click Register at the top right hand side of the page Step 1 – Enter details of an existing email address and a password. Step 2 – Enter name and address details Step 3 – Enter contact details and interests and click create account

Why am I asked for a password before I can view the Online Store?

We don’t require people to register before browsing in the online store – so if you are using the Internet from an office, it’s probably an internal firewall setting.

How will I know how much I will be charged for Shipping?

Shipping charges are displayed at the bottom of the Your Order Detail screen.

My credit number is not being accepted:

Check that you have entered the number with no spaces. If you still encounter problems, see below.

How can I pay for my order?

Hanyaw.com  accepts  all major credit and debit cards.

If I use an overseas credit card, what exchange rate will be used?

The exchange rates used will be those of the credit card issuer