FREQUENTLY ASKED QUESTIONS
What if I’ve forgotten my password?
Click Sign In at the top right hand side of the page * Click on
forgotten your password * Enter your email address * An
automatic email will send the password directly to you.
How do I create an online account?
Click Register at the top right hand side of the page Step 1 – Enter
details of an existing email address and a password. Step 2 – Enter name and
address details Step 3 – Enter contact details and interests and click create
account
Why am I asked for a password before I can view the Online
Store?
We don’t require people to register before browsing in the online store
– so if you are using the Internet from an office, it’s probably an internal
firewall setting.
How will I know how much I will be charged for
Shipping?
Shipping charges are displayed at the bottom of the Your Order Detail
screen.
My credit number is not being accepted:
Check that you have entered the number with no spaces. If you still
encounter problems, see below.
How can I pay for my order?
Hanyaw.com
accepts all major credit and debit
cards.
If I use an overseas credit card, what exchange rate will be
used?
The exchange rates used will be those of the credit card
issuer
