HAN
YAW ENTERPRISE SDN BHD
hanyaw.com Terms
and Conditions of the policy
These
hanyaw.com terms and conditions ("hanyaw.com Terms and Conditions") apply to all
orders which you, the customer ("you" or "your"), place using this website
"www.hanyaw.com" ("Website"), operated by us, Han Yaw Enterprise Sdn Bhd ("we" "us" or "our").
Please read them carefully before placing your order and print a copy for future
reference. By clicking on the "Accept" button you accept and agree to be bound
by these hanyaw.com Terms and
Conditions, the Privacy Statement and such other policies as we notify you of
from time to time, which together constitute the entire agreement between us.
Nothing in these hanyaw.com Terms and
Conditions affects your statutory rights, either as a consumer or
otherwise.
1)
Availability of Items and Substitution
We accept
orders for items subject to availability. If for any reason the items you
ordered are no longer available, we will contact you using the contact details
you supplied when placing your order and either offer you an alternative item of
equivalent quality and price if this is possible; or cancel the item from your order
and give you a full refund in respect of that item.
If we are
unable to contact you or do not receive a response from you, we will process any
remaining items on your order and refund you for the items we were unable to
supply.
2) Your
Profile
You will
need to register with us to purchase items using this Website. You are
responsible for maintaining the confidentiality of your account username and
password and for preventing unauthorised access to
your profile. You agree to accept responsibility for all activities that occur
under your account or password. Please take all necessary steps to ensure that
the username and password is kept confidential and secure. Please inform us
immediately if you have any reason to believe that your username and/or password
has become known to anyone else, or are being, or are likely to be, used in an
unauthorised manner.
Please
ensure the details you provide us with on registration are correct and complete
and inform us immediately of any changes to those details (e.g. change of email
or postal address). You can access and update your registration details using
the "Your Profile" area of the Website.
We reserve
the right to refuse access to the Website, terminate accounts, remove or edit
content, or cancel orders at our discretion. If we cancel an order, it will be
without charge to you.
3) Privacy
and Communications
When you
place your order, we collect certain personal and transactional information
(e.g. name, address, email address, credit/debit card details). For detail on
how we use this information, please read our Privacy
Statement.
To fulfill
our obligations to you under these hanyaw.com Terms and
Conditions we communicate with you by e-mail and by posting notices on the
Website. You agree to receive communications from us electronically and that
electronic communications will satisfy any legal requirement for communications
be in writing
4)
Prices
Products
are invoiced in RM( Ringgit Malaysia) in Malaysia and
US Dollars for Outside Malaysia. Delivery is charged extra. Please refer to
Delivery Information on this site for details.
Although
we try to ensure that all prices on the Website are accurate, errors may occur.
If we discover an error in the price of items you have ordered, we will contact
you as soon as possible. You will have the option of either reconfirming your
order at the correct price or cancelling it. If we are unable to contact you, we will
treat your order in respect of the incorrectly priced item as
cancelled.
Prices
displayed on the Website apply to online purchases only. They are not indicative
of the price of identical items purchased in our store or by any other means. We
reserve the right to update prices displayed on the Website from time to
time.
5)
Payment
You may
pay for the items which you order online by supplying your credit/debit card
details on the secure online order form.
When you
place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value
expecting a charge from us. Receipt of your credit card details and debit of
payments does not constitute our acceptance of your order.
Please
note that we cannot guarantee the security of data when you send us by email.
Accordingly please do not send us payment information using email.. Unless we are fraudulent or negligent we will not be
liable to you for any losses caused as a result of unauthorised access to the personal and transactional
information you provide us when placing an order.
6)
Delivery
Details of
our delivery charges can be found in our Delivery
Information.
Please
note that if you order a number of items for delivery to the same address, they
may be despatched separately.
We make
every effort to despatch items on time. If we are
unable to deliver the items within our normal timeframe, you are entitled to
cancel the order and we will refund in full any charges which have been debited
in respect of that order.
If the
items are not delivered within the time period we specify in the Confirmation
Email, please contact our Customer Services Department quoting the order
reference contained in your Order Confirmation Email.
7)
Cancellations
If you
wish to cancel your order, please contact our Customer Service Department . As we try to process orders immediately it may
not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with
our Returns Policy (below).
Please
note that once we have despatched items to you, you
will not be able to cancel any contract you have with us for additional services
carried out by us .
As soon as
we receive notice of your cancellation of an item without despatched, we will refund the relevant part of the purchase
price for that item together with the item's normal postage charge.
8) Customs,
Duties, and Taxes
The recipient of an
international shipment may be subject to import duties and taxes, which are
levied once a shipment reaches your country. Additional charges for customs
clearance must be borne by the recipient; we have no control over these charges
and cannot predict what they may be. Customs policies vary widely from country
to country; you should contact your local customs office for further
information.
9) General Returns
Policy
If the item you
want to cancel has already entered the shipping process, it cannot be canceled
by you or by our customer service department. However, you can return the item
for a refund of purchase price(Less shipping and handling). Cost & shipping fee of return the
orders will be customers own expenses.
You may return most
new, unopened items sold and fulfilled by hanyaw.com within 30 days of delivery
for a full refund of purchase price(Less shipping and handling). Items should be
returned in their original product packaging. We'll also pay the return shipping
costs if the return is a result of our error (you received an incorrect or
defective item, etc)
9.a) Items
damaged in transit
If you
take delivery of a package from us and the contents have been damaged in
transit, we will exchange the damaged items without charge to you provided you
return the damaged item(s) to us within 30 days of taking
delivery.
9.b)
Defective items
You have
the right to return a faulty item within a reasonable period of
time.
9.c)
Incorrect Items
If we have
sent you an incorrect item, please notify our Customer Service Department as
soon as possible and return the incorrect item to us and specify the correct
details in writing. If you would like us to replace the incorrect item with the
item you ordered we will send you the correct item as soon as possible. We will
not charge you for the incorrect item and will reimburse your reasonable costs
in returning it.
You can ship the
order to
HAN YAW ENTERPRISE SDN
BHD
1ST FLOOR, LOT 8, BLK 42,
LORONG LIMA
P.O BOX 2300, 90726 SANDAKAN,
SABAH
MALAYSIA
10) Costs
We will
reimburse any reasonable costs you incur in returning the following items to
us:
items we
delivered to you in error;
items which
were damaged upon delivery or are defective or incorrect;
items which are
substitutes for items originally ordered which we were unable to supply.
You will
be responsible for the costs of returning items to us in all other circumstance.
If we do
not receive the original item back from you with the delivery slip, we may
arrange for collection of the item from the delivery address at your
cost.
Until you
return items to us you are responsible for their safe keeping and taking
reasonable care of them. We do not accept liability for returned packages
damaged during transit back to us. It is your responsibility to wrap products
adequately to prevent damage.
11) Refunds
You should expect
to receive your refund within four weeks of giving your package to the return
shipper, however, in many cases you will receive a
refund more quickly. This time period includes the transit time for us to
receive your return from the shipper (5 to 10 business days), the time it takes
us to process your return once we receive it (3 to 5 business days), and the
time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the
returned item
12)
Losses
We will not be responsible to you or any
third party for any business loss (including loss of revenue, profits,
contracts, anticipated savings, wasted expenditure, data or goodwill) or any
other loss or damage which does not result directly from our actions or the
actions of our sub-contractors or agents, is consequential or was not reasonably
foreseeable to both you and us when the contract between us was
formed.
Our
liability to you under these hanyaw.com Terms and Conditions will not exceed the
total price charged for the items purchased. Nothing in these hanyaw.com Terms and
Conditions excludes our liability to you for personal injury or death caused by
our negligence.
13) Events
beyond our reasonable control
We will
not be responsible to you for any delay or failure to comply with our
obligations under these hanyaw.com Terms and Conditions if the delay or failure
arises from any cause beyond our reasonable control.
14)
Alterations to this Website and Terms and Conditions
We reserve
the right at any time to make changes to this Website, these hanyaw.com Terms
and Conditions, Privacy Statement and such other policies as we may notify you
of. You will be subject to the policies and terms and conditions in force at the
time you use the Website or order items from the Website. Changes which we are
required to make by law could apply to orders which you have already made. If
any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it
will be deemed severable and not affect the validity and enforceability of the
remaining terms and conditions.
15)
Waiver
If you
breach these hanyaw.com Terms and Conditions and we take no action we will still
be entitled to use our rights and remedies in other situations where you are in
breach.
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