HAN YAW ENTERPRISE SDN BHD

 

hanyaw.com Terms and Conditions of the policy

 

These hanyaw.com terms and conditions ("hanyaw.com Terms and Conditions") apply to all orders which you, the customer ("you" or "your"), place using this website "www.hanyaw.com" ("Website"), operated by us, Han Yaw Enterprise Sdn Bhd ("we" "us" or "our"). Please read them carefully before placing your order and print a copy for future reference.

By clicking on the "Accept" button you accept and agree to be bound by these hanyaw.com Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these      hanyaw.com Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

1) Availability of Items and Substitution

We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either offer you an alternative item of equivalent quality and price if this is possible;   or cancel the item from your order and give you a full refund in respect of that item.

If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.

2) Your Profile

You will need to register with us to purchase items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the "Your Profile" area of the Website.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

3) Privacy and Communications

When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For detail on how we use this information, please read our Privacy Statement.

To fulfill our obligations to you under these hanyaw.com Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing

4) Prices

Products are invoiced in RM( Ringgit Malaysia) in Malaysia and US Dollars for Outside Malaysia. Delivery is charged extra. Please refer to Delivery Information on this site for details.

Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it.      If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website from time to time.

5) Payment

You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form.

When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.

Please note that we cannot guarantee the security of data when you send us by email. Accordingly please do not send us payment information using email.. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

6) Delivery

Details of our delivery charges can be found in our Delivery Information.

Please note that if you order a number of items for delivery to the same address, they may be despatched separately.

We make every effort to despatch items on time. If we are unable to deliver the items within our normal timeframe, you are entitled to cancel the order and we will refund in full any charges which have been debited in respect of that order.

If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Services Department quoting the order reference contained in your Order Confirmation Email.

7) Cancellations

If you wish to cancel your order, please contact our Customer Service Department . As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).

Please note that once we have despatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us .

As soon as we receive notice of your cancellation of an item without despatched, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge.

8) Customs, Duties, and Taxes

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

9) General Returns Policy

 

If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund of purchase price(Less shipping and handling).  Cost & shipping fee of return the orders will be customers own expenses.

You may return most new, unopened items sold and fulfilled by hanyaw.com within 30 days of delivery for a full refund of purchase price(Less shipping and handling). Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc)

9.a) Items damaged in transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

 

9.b) Defective items

You have the right to return a faulty item within a reasonable period of time.

 

 

9.c) Incorrect Items

If we have sent you an incorrect item, please notify our Customer Service Department as soon as possible and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.

You can ship the order to

                                    HAN YAW ENTERPRISE SDN BHD

1ST FLOOR, LOT 8, BLK 42, LORONG LIMA

P.O BOX 386, 90704 SANDAKAN, SABAH

MALAYSIA

10) Costs

We will reimburse any reasonable costs you incur in returning the following items to us:

You will be responsible for the costs of returning items to us in all other circumstance.  

If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

 

11) Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item

 

12) Losses

 We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these hanyaw.com Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these hanyaw.com Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

13) Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these hanyaw.com Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

14) Alterations to this Website and Terms and Conditions

We reserve the right at any time to make changes to this Website, these hanyaw.com Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

15) Waiver

If you breach these hanyaw.com Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

 

 

 

 


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