HAN
YAW ENTERPRISE SDN BHD
hanyaw.com Terms
and Conditions of the policy
These hanyaw.com
terms and conditions ("hanyaw.com Terms and Conditions") apply to all orders
which you, the customer ("you" or "your"), place using this website
"www.hanyaw.com" ("Website"), operated by us, Han Yaw Enterprise Sdn Bhd ("we" "us" or "our").
Please read them carefully before placing your order and print a copy for future
reference. By clicking on the "Accept" button you accept and agree to be bound
by these hanyaw.com Terms and
Conditions, the Privacy Statement and such other policies as we notify you of
from time to time, which together constitute the entire agreement between us.
Nothing in these hanyaw.com Terms and
Conditions affects your statutory rights, either as a consumer or
otherwise.
1) Availability of
Items and Substitution
We accept orders
for items subject to availability. If for any reason the items you ordered are
no longer available, we will contact you using the contact details you supplied
when placing your order and either offer you an alternative item of equivalent
quality and price if this is possible; or cancel the item from your order
and give you a full refund in respect of that item.
If we are unable
to contact you or do not receive a response from you, we will process any
remaining items on your order and refund you for the items we were unable to
supply.
2) Your
Profile
You will need to
register with us to purchase items using this Website. You are responsible for
maintaining the confidentiality of your account username and password and for
preventing unauthorised access to your profile. You
agree to accept responsibility for all activities that occur under your account
or password. Please take all necessary steps to ensure that the username and
password is kept confidential and secure. Please inform us immediately if you
have any reason to believe that your username and/or password has become known
to anyone else, or are being, or are likely to be, used in an unauthorised manner.
Please ensure the
details you provide us with on registration are correct and complete and inform
us immediately of any changes to those details (e.g. change of email or postal
address). You can access and update your registration details using the "Your
Profile" area of the Website.
We reserve the
right to refuse access to the Website, terminate accounts, remove or edit
content, or cancel orders at our discretion. If we cancel an order, it will be
without charge to you.
3) Privacy and
Communications
When you place
your order, we collect certain personal and transactional information (e.g.
name, address, email address, credit/debit card details). For detail on how we
use this information, please read our Privacy Statement.
To fulfill our
obligations to you under these hanyaw.com Terms and
Conditions we communicate with you by e-mail and by posting notices on the
Website. You agree to receive communications from us electronically and that
electronic communications will satisfy any legal requirement for communications
be in writing
4)
Prices
Products are
invoiced in RM( Ringgit Malaysia) in Malaysia and US
Dollars for Outside Malaysia. Delivery is charged extra. Please refer to
Delivery Information on this site for details.
Although we try to
ensure that all prices on the Website are accurate, errors may occur. If we
discover an error in the price of items you have ordered, we will contact you as
soon as possible. You will have the option of either reconfirming your order at
the correct price or cancelling it. If we are unable to contact you, we will
treat your order in respect of the incorrectly priced item as
cancelled.
Prices displayed
on the Website apply to online purchases only. They are not indicative of the
price of identical items purchased in our store or by any other means. We
reserve the right to update prices displayed on the Website from time to
time.
5)
Payment
You may pay for
the items which you order online by supplying your credit/debit card details on
the secure online order form.
When you place
your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value
expecting a charge from us. Receipt of your credit card details and debit of
payments does not constitute our acceptance of your order.
Please note that
we cannot guarantee the security of data when you send us by email. Accordingly
please do not send us payment information using email..
Unless we are fraudulent or negligent we will not be liable to you for any
losses caused as a result of unauthorised access to
the personal and transactional information you provide us when placing an
order.
6)
Delivery
Details of our
delivery charges can be found in our Delivery
Information.
Please note that
if you order a number of items for delivery to the same address, they may be
despatched separately.
We make every
effort to despatch items on time. If we are unable to
deliver the items within our normal timeframe, you are entitled to cancel the
order and we will refund in full any charges which have been debited in respect
of that order.
If the items are
not delivered within the time period we specify in the Confirmation Email,
please contact our Customer Services Department quoting the order reference
contained in your Order Confirmation Email.
7)
Cancellations
If you wish to
cancel your order, please contact our Customer Service Department . As we try to process orders immediately it may
not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with
our Returns Policy (below).
Please note that
once we have despatched items to you, you will not be
able to cancel any contract you have with us for additional services carried out
by us .
As soon as we
receive notice of your cancellation of an item without despatched, we will refund the relevant part of the purchase
price for that item together with the item's normal postage charge.
8) Customs, Duties, and
Taxes
The recipient of an international
shipment may be subject to import duties and taxes, which are levied once a
shipment reaches your country. Additional charges for customs clearance must be
borne by the recipient; we have no control over these charges and cannot predict
what they may be. Customs policies vary widely from country to country; you
should contact your local customs office for further
information.
9) General Returns
Policy
If the item you want to cancel has
already entered the shipping process, it cannot be canceled by you or by our
customer service department. However, you can return the item for a refund of
purchase price(Less shipping and handling). Cost & shipping fee of return the
orders will be customers own expenses.
You may return most new, unopened items
sold and fulfilled by hanyaw.com within 30 days of delivery for a full refund of
purchase price(Less shipping and handling). Items should be returned in their
original product packaging. We'll also pay the return shipping costs if the
return is a result of our error (you received an incorrect or defective item,
etc)
9.a) Items
damaged in transit
If you take
delivery of a package from us and the contents have been damaged in transit, we
will exchange the damaged items without charge to you provided you return the
damaged item(s) to us within 30 days of taking delivery.
9.b)
Defective items
You have the right
to return a faulty item within a reasonable period of
time.
9.c)
Incorrect Items
If we have sent
you an incorrect item, please notify our Customer Service Department as soon as
possible and return the incorrect item to us and specify the correct details in
writing. If you would like us to replace the incorrect item with the item you
ordered we will send you the correct item as soon as possible. We will not
charge you for the incorrect item and will reimburse your reasonable costs in
returning it.
You can ship the order to
HAN YAW ENTERPRISE SDN
BHD
1ST FLOOR, LOT 8, BLK 42,
LORONG LIMA
P.O BOX 386, 90704 SANDAKAN,
SABAH
MALAYSIA
10) Costs
We will reimburse
any reasonable costs you incur in returning the following items to
us:
items we
delivered to you in error;
items which
were damaged upon delivery or are defective or incorrect;
items which are
substitutes for items originally ordered which we were unable to supply.
You will be
responsible for the costs of returning items to us in all other circumstance.
If we do not
receive the original item back from you with the delivery slip, we may arrange
for collection of the item from the delivery address at your
cost.
Until you return
items to us you are responsible for their safe keeping and taking reasonable
care of them. We do not accept liability for returned packages damaged during
transit back to us. It is your responsibility to wrap products adequately to
prevent damage.
11) Refunds
You should expect to receive your refund
within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund
more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (3 to 5 business days), and the time it takes
your bank to process our refund request (5 to 10 business days). We'll notify
you via e-mail of your refund once we've received and processed the returned
item
12)
Losses
We will not be responsible to you or any
third party for any business loss (including loss of revenue, profits,
contracts, anticipated savings, wasted expenditure, data or goodwill) or any
other loss or damage which does not result directly from our actions or the
actions of our sub-contractors or agents, is consequential or was not reasonably
foreseeable to both you and us when the contract between us was
formed.
Our liability to
you under these hanyaw.com Terms and Conditions will not exceed the total price
charged for the items purchased. Nothing in these hanyaw.com Terms and
Conditions excludes our liability to you for personal injury or death caused by
our negligence.
13) Events beyond
our reasonable control
We will not be
responsible to you for any delay or failure to comply with our obligations under
these hanyaw.com Terms and Conditions if the delay or failure arises from any
cause beyond our reasonable control.
14) Alterations to
this Website and Terms and Conditions
We reserve the
right at any time to make changes to this Website, these hanyaw.com Terms and
Conditions, Privacy Statement and such other policies as we may notify you of.
You will be subject to the policies and terms and conditions in force at the
time you use the Website or order items from the Website. Changes which we are
required to make by law could apply to orders which you have already made. If
any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it
will be deemed severable and not affect the validity and enforceability of the
remaining terms and conditions.
15)
Waiver
If you breach
these hanyaw.com Terms and Conditions and we take no action we will still be
entitled to use our rights and remedies in other situations where you are in
breach.
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